Last Updated: 14/03/2025

1. Introduction

This Refund and Returns Policy applies to all products purchased from CS Computing Australia (ABN 94 790 815 699), including physical goods and digital products such as software activation codes. Our policy is designed in accordance with Australian Consumer Law, which guarantees your rights to a remedy if a product is faulty, not as described, or unfit for purpose.

2. General Consumer Rights

Under Australian Consumer Law, you are entitled to:

• A repair, replacement, or refund if a product is faulty, misdescribed, or unfit for purpose.
• These rights apply in addition to any terms set out in this policy.

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Nothing in this policy limits or excludes your statutory rights.

3. Digital Products (Software Activation Codes)

3.1. Delivery and Use

• Digital Activation Codes: Once purchased, digital activation codes are delivered electronically. These codes function similarly to epay codes; once delivered they cannot be returned simply for a change of mind.

3.2. Faulty or Incorrect Codes

• Non-Working or Incorrect Codes: If you receive a code that does not work as advertised, or if an incorrect code is delivered, please contact us immediately. We will verify the issue and, if appropriate, issue a replacement code or refund in line with your rights under Australian Consumer Law.
• Timeframe for Reporting Issues: Please report any issues with digital activation codes within 14 days of purchase to ensure a prompt resolution.

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4. Physical Products

• Eligibility for Returns: For any physical products (such as hardware) purchased from our site, you are entitled to a return or refund if the product is faulty, misdescribed, or unfit for purpose.
• Return Process: Physical products should be returned in their original packaging with all accessories and proof of purchase. Please contact our support team before returning any items to obtain a Return Authorisation Number (RAN) and further instructions.

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5. How to Request a Refund or Return

To request a refund or return, please:

• Contact Us: Email us at info@cscomputing.com.au or call 1300 4 IT CSC (1300 448 272) with your order number and details of the issue.
• Provide Supporting Information: Include any necessary details or documentation (e.g., screenshots, error messages) to help us verify the problem.
• Review Process: We will review your request and respond as quickly as possible with instructions on how to proceed.

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6. Processing Timeframes

• Digital Products: Once an issue is verified, refunds or replacement codes for digital products will be processed using the same payment method within 10 business days.
• Physical Products: For eligible physical product returns, refunds will be processed after the item has been inspected and the fault has been confirmed, typically within 10 business days of receiving the returned product.

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7. Changes to This Policy

We may update this policy periodically to reflect changes in our business practices or legal requirements. The most current version will always be available on our website. Continued use of our site and services constitutes your acceptance of any updated terms.

8. Contact Information

For any questions or concerns regarding this Refund and Returns Policy, please contact us at:

• Email: info@cscomputing.com.au
• Phone: 1300 4 IT CSC (1300 448 272)
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