Privacy Policy
Privacy Policy
Last Updated: [14/03/2025]
Welcome to the CS Computing Australia Privacy Policy. We are committed to protecting your personal information and ensuring your privacy is respected. This policy explains how we, trading as CS Computing Australia (ABN 94790815699), collect, use, store, and disclose your information when you visit our website or engage with our services. We are a small managed service provider (MSP) that also utilises third-party solutions such as NinjaOne to deliver efficient IT support.
Information We Collect
Personal Information You Provide
- Contact Details: When you contact us via our website, email (admin@cscomputing.com.au), or phone (1300 4 IT CSC / 1300 448 272), we may collect your name, email address, phone number, and any other information you choose to provide.
- Service Requests: If you request our IT services, we may collect details such as your company name, IT requirements, and other related data necessary to provide you with quality support.
Automatically Collected Information
- Usage Data: We may collect non-personal information such as IP addresses, browser types, and pages visited. This data helps us to analyse trends, administer the site, and improve our services.
- Cookies and Similar Technologies: Our website may use cookies to enhance user experience. You can set your browser to refuse cookies, but this may affect the functionality of our website.
How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide IT support.
- Process service requests and manage client relationships.
- Improve our website and services based on user interaction and feedback.
- Comply with legal obligations and protect our rights.
Disclosure of Your Information
We respect your privacy and do not sell your personal information. However, we may share your information in the following situations:
- Service Providers: We use third-party providers, such as NinjaOne, to help manage and support our IT services. These partners have access to personal data only as necessary to perform their functions and are bound by confidentiality agreements.
- Legal Requirements: We may disclose information if required to do so by law or in response to a valid request from law enforcement authorities.
Data Security
We take the security of your personal information seriously. We implement a range of security measures, including technical and organisational safeguards, to protect your data from unauthorised access, disclosure, alteration, or destruction.
Your Rights
You have rights regarding your personal information, including:
- Access and Correction: You may request access to or correction of your personal data.
- Deletion: Under certain circumstances, you may request the deletion of your personal information.
- Objections and Restrictions: You can object to or request restrictions on the processing of your data.
To exercise these rights or for any privacy-related queries, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
- Email: info@cscomputing.com.au
- Phone: 1300 4 IT CSC (1300 448 272)